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PriceShop Malaysia now offers shoppers who purchase from PriceShop merchants an additional 6 months of repair reimbursement up to RM500, simply by submitting your proof of purchase within 60 days of purchase from any PriceShop seller with a PriceCare badge or Click here to view the full merchant list.
Apply in 3 Easy Steps
1. Complete the application form within 60 days of purchase to enjoy an additional 6 months of warranty coverage at PriceShop Malaysia.
2. If the product needs to be repaired within 6 months after the end of original warranty period, kindly send the product to an authorized repair center.
3. After completing the repair, kindly complete the claims form to apply for repair compensation.
Frequently Asked Questions (FAQ)
A: Nope. All shoppers with valid receipt issued by sellers with a PriceCare badge on PriceShop can apply for PriceCare and our team will review to ensure all documents are in place.
A: We will only reimburse the RM400 for the parts replacement. As the tempered glass is not part of the original product, it will not be covered under the reimbursement.
A: Sorry, PriceCare is a one-time claim, regardless of the claimed amount.
A: Yes! You’ll need to submit multiple applications (with the same receipt) to ensure all purchased products are covered under PriceCare.
A: Yes! As long as an individual is able to produce the unique case number provided upon successfully applying for PriceCare, he/she will be remain covered.
A: No. PriceShop Malaysia will only honor repair reimbursements conducted by authorized service centers.
A: Yes – we have records of the original receipt when you applied. As long as an individual is able to produce the unique case number provided upon successfully applying for PriceCare, he/she will still be able to claim.
A: No. The repair bill will only be accepted if it is issued after the end of the original warranty period.
A: No. PriceCare is only applicable for sellers with a PriceCare badge on their listings (see image in first question for a reference).
A: The PriceCare program is currently limited to items sold by PriceShop merchants with a PriceCare badge.
A: We cover all categories listed on our website.
A: We will only reimburse up to the lower amount of the item’s original purchase amount or authorized repair costs up to RM500, so in this case, it will be RM300.
A: When you discover a fault, we always recommend checking the original documentation provided with the product and perform troubleshooting prior to registering a claim. However if the documentation cannot help with the issue, we suggest calling the number on the official website or on the documentation to seek professional advice from the manufacturer.
A: PriceCare will come into effect the next day after the official manufacturer’s warranty period has ended and will last for the next 6 calendar months. (Note that PriceCare is only applicable for products with at least 12 months manufacturer’s warranty).
A: No, PriceCare only applies to products bought and repaired in respective manufacturers’ official service centers in Malaysia.
A: Our PriceCare team will take note of these cases upon application. In this case of the refrigerator, PriceCare will cover for repairs up to 6 months for standard parts and if there is a claim submission within this period, PriceCare will terminate coverage upon reimbursement. If there is no claims after 1.5 years, coverage will only be for the repair costs related to the compressor for 6 months after the 10 years official warranty period has expired.
A: You can refer to this PriceCare merchant list :
The “PriceCare” Program is only applicable to licensed products and products with original warranty, and the coverage period is effective from the first day after the end of the original warranty period. PriceCare covers the cost of repair and parts incurred by the original manufacturer or any authorized repair centers due to electrical, electronic & mechanical failure. The plan is subject to the following terms and conditions: