We’ve got great news! PriceShop Malaysia shoppers are now entitled to an additional 6 months of repair reimbursement up to RM500, simply by submitting your proof of purchase within 60 days of purchase from any PriceShop sellers with a PriceCare badge.
Q: Do I need to register as a member to apply for “PriceCare”?
A: Nope. All shoppers with valid receipt issued by sellers with a PriceCare badge on PriceShop will be entitled to PriceCare.
Q: I spent RM400 to replace the phone parts and an additional RM50 to replace the tempered glass sticker at the original service center after the warranty period. Am I entitled to both claims?
A: We will only reimburse the RM400 for the parts replacement. As the tempered glass is not part of the original product, it will not be covered under the reimbursement.
Q: I only claimed RM300 when I first applied for repair reimbursement, can I still claim the remaining RM200 for future reimbursements?
A: Sorry, PriceCare is a one-time claim, regardless of the claimed amount.
Q: I purchased multiple products from the same seller. Are all products entitled for PriceCare coverage?
A: Yes! You’ll need to submit multiple applications (with the same receipt) to ensure all purchased products are covered under PriceCare.
Q: I bought a smartphone as a gift for a friend, will the device still be covered under PriceCare?
A: Yes! As long as an individual is able to produce the unique case number provided upon successfully applying for PriceCare, he/she will be remain covered.
Q: I had my product repaired by a non-authorized service center, can I apply for repair compensation?
A: No. PriceShop Malaysia will only honor repair reimbursements conducted by authorized service centers.
Q: I have registered for PriceCare but realized that I’ve lost my purchase receipt. Will I still be able to claim?
A: Yes. As long as an individual is able to produce the unique case number provided upon successfully applying for PriceCare, he/she will still be able to claim.
Q: If my repair bill was issued during the original warranty period, can I claim reimbursement for the repair cost after the original warranty period is over?
A: No. The repair bill will only be accepted if it is issued after the end of the original warranty period.
Q: Can I join the PriceCare program if I shop at a non-listed PriceShop Malaysia merchant?
A: No. PriceCare is only applicable for sellers with a PriceCare badge.
Q: Are all products listed on PriceShop covered under the PriceCare program?
A: The PriceCare program is currently limited to mobile phones and tablets sold by PriceShop merchants with a PriceCare badge.
Terms & Conditions
The “PriceCare” Program is only applicable to licensed products and products with original warranty, and the coverage period is effective from the first day after the end of the original warranty period. PriceCare covers the cost of inspection, repair and parts incurred by the original manufacturer or any authorized repair centers. The plan is subject to the following terms and conditions:
PriceCare is only applicable to licensed products purchased from PriceShop Malaysia’s listed sellers with a PriceCare badge.
PriceCare is only applicable to smartphones with original warranty period of 12 months or more.
Coverage under this plan is only valid for 6 months from the end of the original warranty period.
PriceCare coverage does not extend to any charges for non-original or non-original authorized repair centers.
PriceCare does not cover any charges other than repair and parts charges of the original manufacturer or the original authorized service center.
PriceCare does not apply to smartphones that are serviced by the original manufacturer after the warranty period has expired.
Each successful application only covers one (1) product. Multiple submissions are required if there are multiple products in a single receipt.
Products must be registered on via the official application form in order to be eligible for coverage, and each product can only be registered once.
Application for PriceCare has to be submitted within 60 days of purchase receipt issued date.
Repair receipts from the original manufacturer or authorized repair center must be submitted to PriceShop Malaysia via the claims form within the coverage period and must be within one month of issuance for reimbursement.
Repair receipts from the original manufacturer’s warranty or authorized repair center must be issued within the coverage period of the Plan and must be submitted to Price within one month of issuance for reimbursement.
The PriceCare program for the covered products will automatically cease upon successful receipt of the repair compensation and no additional compensation will be made.
PriceShop Malaysia will not reimburse any repair costs incurred for malicious damage to the covered products.
PriceShop Malaysia reserves the right to change the terms and conditions of all offers or to terminate the promotion without prior notice. In case of any dispute, PriceShop Malaysia reserves the right of final decision.