Paydibs introduces new COD feature that links payment and delivery in one system
Malaysian payment service provider Paydibs has introduced a new cash-on-delivery (COD) feature designed to simplify how merchants handle COD orders, from checkout all the way to delivery and settlement.
Usually, cash-on-delivery for online merchants is pretty rough. Orders, shipments and payment are often handled across separate systems, which can lead to manual tracking, fragmented workflows and operational headaches. Paydibs says its new solution solves this by combining payment and shipment management into a single workflow.
With the new feature, merchants using Paydibs can enable “Cash on Delivery – COD” as a payment option directly on their eCommerce checkout page. Customers will see it alongside other payment options such as cards and online banking, all within the same checkout flow.
For merchants, the key benefit is that COD can be activated without any additional system integration. Once enabled, all COD and digital payment transactions can be managed through the same Paydibs dashboard. From the dashboard, merchants can manage COD and online payments together, track order status and delivery progress as well as monitor settlements in real time.
When a customer selects COD and completes checkout, the system automatically triggers the shipment and fulfilment workflow. According to Paydibs, this helps simplify order processing and reconciliation by connecting the entire transaction lifecycle, from checkout to delivery.
“Cash-on-delivery continues to play an important role in Malaysia’s eCommerce ecosystem. Our focus is on helping merchants reduce operational complexity by providing a unified payment-to-shipment flow that streamlines processes from checkout to fulfilment and reconciliation.
By reducing operational friction in COD management, merchants can focus more on growing their businesses while maintaining a reliable and seamless customer experience,” – Tee Kean Kang, Paydibs CEO
For the initial rollout, Paydibs is partnering with Pos Laju as its logistics fulfilment provider. The company says it plans to expand COD enablement to more logistics partners in the next quarter, giving merchants more delivery options in the future.
Read more of our articles below!
