MAE app will be unusable for iPhones running iOS 13 and below starting 31 March

Maybank has announced that the MAE app will cease support for iPhones running on iOS 13 and below starting 31 March 2025. From that date onward, only iPhones running on iOS 14 or later will be able to use the MAE app.

According to Maybank, this is part of the bank’s effort to keep the online banking experience secure. As such, the bank is urging iOS users to update their operating system as soon as possible in order to continue using its services.

iOS users who fail to update before the deadline will no longer be able to use the MAE app.

For iPhone users whose devices are not eligible for iOS 14, Maybank advises downloading the MAE app on a compatible mobile device that meets the required operating system. However, do note that installing MAE app on a new device will require re-activating Secure2u at any Maybank ATM. This is followed by a 12-hour cooling period before you can perform any transactions.

Maybank also reminds users that while they will still be able to log in to Maybank2u via a device browser, they will not be able to perform transactions since the Secure2u authenticator is tied to the MAE app.

For more information regarding this, visit Maybank’s official announcement page.

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